Refund policy
Return & Refund Policy Last updated: July 2026
Custom Printed to Order All products sold by The Jank Yard are printed to order and are therefore exempt from the standard 14-day right to cancel under the UK Consumer Contracts Regulations 2013. We are unable to accept returns or issue refunds for change of mind once an order has been placed and production has begun.
Damaged or Defective Items If your order arrives damaged or with missing parts, we will replace the affected components at no cost to you, subject to the following conditions:
- You must report the issue within 48 hours of delivery
- You must provide clear photographic evidence of the damage or missing parts, including photographs of the packaging
- Claims submitted after 48 hours or without photographic evidence cannot be accepted
Where possible, we will replace individual damaged or missing parts rather than the entire order. A full replacement or refund will only be offered where the item is deemed irreparable or unusable in its received condition.
Incorrect Items If you receive an item that differs from what you ordered, please contact us within 48 hours of delivery with photographic evidence and we will arrange a replacement or refund at our discretion.
Assembly & Handling Our products are supplied as unassembled resin kits. Damage sustained during or after assembly is not covered under this policy.
How to Make a Claim Contact us at jankyardgaming@gmail.com with your order number, a description of the issue, and clear photographs. We aim to respond within 2 business days.
If a damage claim is reported outside of the 48-hour window, we are unable to offer a free replacement. However, individual replacement parts may be available to purchase — please contact us and we'll do our best to help.